Contract support
A defined service plan for a known fleet, with scheduled visits and a clear escalation path.
- 4-hour, same-day, or next-business-day SLA tiers
- Quarterly asset audits and photo reports
- Per-unit pricing with volume review
Singapore-wide ATM fleet servicing
ATM Fleet Management & Contracts – Singapore-Wide Support
Managing ATMs across 20 locations shouldn’t mean 20 different headaches. One contract, one partner, one view of your entire fleet.
Blue Boar Transaction Services gives chain operators and independent deployers one accountable team for multi-site ATM maintenance, SLA response, asset records, and lifecycle planning.
Fleet control desk
Tuesday, 14 May
Units covered
20
Open tickets
02
SLA met
98%
Last audit
Q1
Network status
All sites reporting
Orchard retail groupOperational
Jurong service centreOperational
Changi hospitality sitesReview scheduled
Contract options
Flexible maintenance contracts that scale
Choose support around site criticality, operating hours, and unit count. The right plan keeps ownership clear and costs easier to forecast.
Ad-hoc service
A practical route for isolated faults, one-off moves, or fleets still being assessed.
- Callout arranged for the reported fault
- Repair findings recorded after attendance
- Clear scope before additional work
Built for multi-site ATM maintenance
One service record follows every unit, even when makes, models, and locations differ.
3
SLA response levels to match site need
Field record
Every unit has a condition history.
Asset audit ATM
Comprehensive asset audits and condition reporting
Start with facts. Blue Boar Transaction Services records each machine’s make, model, serial number, location, access notes, and current condition.
Full fleet inventory
Know what is installed and where it sits.
Photographic condition reports
Cosmetic and functional findings are tied to the asset.
Lifecycle recommendations
Plan parts stock, replacement timing, and site priorities.
SLA ATM support
Transparent SLA tracking and real-time visibility
Your team sees the same service picture we do. Tickets, response times, fix rates, and uptime are collected into a monthly operating view.
Open and closed ticket status
Follow the fault from first report to verified close.
Monthly performance reports
Review response time, fix rate, repeat faults, and uptime.
Named account contact
Enterprise accounts have one person to coordinate service.
Client service portalLive
Average response
3h 42m
First-fix rate
91%
SLA performance98%
Ticket AT-2048 closed today
Site review due Thursday
April report is ready for review
Onboarding
Simple onboarding for your entire fleet
A controlled handover gets technicians familiar with each site before support goes live.
Audit and tag
Record every unit, site, and access detail.
Set the SLA
Agree response levels around site criticality.
Induct technicians
Share site rules, contacts, and machine history.
Go live and review
Check the first 30 days and adjust the plan.
One source of accountability
Ready to centralise your ATM management?
Let’s design an ATM maintenance contract that matches your network scale, site hours, and service priorities.
Call +65 9022 8648 for fleet support in Singapore.